Ways Employees Can Get Better Tips

In the service industry, there are many different tactics and techniques that can be utilized to increase employees' tips. This topic stirs memories of a Seinfeld episode, where Jerry is more aware of a tipping tactic than his fellow booth patron George, who easily falls victim to a well-timed compliment.

Pile of Cash.

On a more serious note, check out these options for service industry employees to learn how to make good tips.

Help Employees Get Better Tips

Now, here are the goods. These are some proven methods for getting better tips, and they can be gender-specific, but they're backed by research and publications like Psychology Today.

  1. Introduce yourself with your name. Men and women can increase their tip average by as much as $2 simply by using their name and smiling, which creates a personal connection.
  2. Give and get. Men and women who use the principle of reciprocity can increase their tips because people naturally return gifts. This can be as simple as writing thank you on the bill or apologizing if there's a delay.
  3. Repeat the order. Say the order out loud to boost a tip, because customers feel like they're getting more personal attention. Mirroring speech and gestures is a tactic used everywhere, from bars to the boardroom, to increase rapport with someone else.
  4. Gently touch the customer's shoulder. Women have a slight advantage with customers of any gender because it's socially acceptable for them to touch the customer's shoulder, hand or arm. Light touches increase overall tips as well as increasing how much a table tends to drink - which usually means a better tip.

Tip Statistics

We love data because it helps us run a better business and offer you a better service. You probably love data and statistics the same because it helps you optimize your workforce and keep your labor costs low.

In that light, here are a few of our favorite statistics from a variety of sources:

Top Tipping States

  1. Montana - 16.3%
  2. Wyoming - 16.1%
  3. Colorado - 15.2%
  4. Alabama - 15%
  5. West Virginia - 15%

Top Tipping Cities

  1. New Orleans, LA - 16.8%
  2. Columbus, OH - 16.1%
  3. Denver, CO - 16%
  4. Richmond, VA - 15.8%
  5. Portland, OR - 15.6%

Other Tipping Stats

  • The best tips - 18% and higher - tend to happen between 9 p.m. and 2 a.m.
  • The later in the week, the better the tips your servers can expect
  • More than 90% of people tip waiters, restaurant deliveries, bartenders, cab drivers, valets and for haircuts
  • Only 35% of people will tip your takeout staff
  • The best group for tipping are all-male dining parties. The worst is a group of teenagers
  • Tips in the U.S. add up to $40 billion each year
  • The international finale is that the amount of tipping in a country tends to correlate with the amount of corruption in the country

What Better Tips Mean for You

Teach your employees how to get good tips and use your restaurant to target groups that tip well. This is because better tippers are usually bigger spenders, and good service brings people back. Service industry employees need their tips, and the better you're able to create a tip-friendly environment, the better the quality of talent you can attract.

Blog Post

Related Articles

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique.

Empower Employees, Increase Retention

May 30, 2017
One of the biggest - and most expensive - challenges a manager faces is retaining hourly employees.

New Feature: Employee Schedule Confirmation

April 18, 2013
The college students could be difficult to pin down.

How Chico Hot Springs manages 175 employees and 152 acres of paradise

August 8, 2017
How one Montana resort is using tech to streamline its business practices in a significant way.
No card required. Try free for 14 days.


Learn more about why Orbital Shift is the best employee time clock and scheduling software on the market.